1. Privacy Policy
Ambulance Victoria (AV, we or our) is a statutory authority established by the Ambulance Services Act 1986 (Vic). AV provides out-of-hospital, mobile and emergency health care to the Victorian community.
AV takes the protection of health privacy and personal information seriously. AV is committed to protecting personal and health information that it handles while performing its services and functions. This Privacy Policy explains how we handle your personal and health information.
AV applies the privacy principles set out in the Privacy and Data Protection Act 2014 (Vic) (PDP Act), and the Health Records Act 2001 (Vic) (HR Act). The privacy principles guide how we collect and manage your personal and health information.
Importantly, we:
- Are transparent about the way we handle personal and health information
- Only collect personal and health information that is necessary for providing our services and administering our functions
- Ensure personal and health information are handled in accordance with the law, which includes limiting use and disclosure to purposes related (or for sensitive and health information, directly related) to our services, functions and activities, and
- Take reasonable steps to keep all personal and health information secure.
2. Personal and health information
Put simply, personal information is information about a person whose identity is apparent (or could reasonably be ascertained) from that information.
The personal information we collect about you may include sensitive information or health information. Sensitive information includes information such as race, ethnicity, religious beliefs, sexual preferences, and criminal records. Health information is information about physical, mental or psychological health, disability or genetic makeup or which is collected to provide, or in providing, a health service. AV takes extra care when we collect and handle sensitive and health information.
In the remainder of this policy, references to ‘personal information’ also include sensitive and health information.
The types of personal information we collect and use depends on our relationship with you. Click on the relevant link below to find out what types of personal and health information we collect, how we collect this information, and why we collect your information. This information is also set out in other sections of this policy.
Updated